During the pandemic control and prevention period, it is our primary concern to ensure the health and safety of test takers and test day staff. To create a safe test environment for IELTS test takers, we are going to introduce a series of precautionary measures for preventing the spread of Covid-19, in accordance with relevant government directives. Please read the information below carefully so that you understand and abide by the necessary requirements. Thank you in advance for your understanding and cooperation!
Register for IELTS
You’re recommended to register for a test at your nearest test centre. If your place of residence is currently defined as a medium or high risk area by the government, please refrain from registering for a test outside your city of residence in case that you are not able to take the test due to travel restrictions or other pandemic prevention policies.
If you need to take the test in a city other than your city of residence, please check in advance and follow local governmental policies and pandemic prevention procedures regarding travelling to the city where the test venue is located, e.g. travel restrictions, nucleic acid test, or any quarantine or self-isolation requirement.
14 days before the first test day
You’re advised to monitor your health from 14 days prior to your first test day. Please check and record your body temperature every day during the 14 days’ period – please keep the record for reference. If any abnormality is found during this period, please contact the NEEA IELTS National Call Centre (Tel: 010-82345671, Email: email@example.com) to report your case. You can apply for a free test transfer, or a full refund upon receipt of a relevant medical certificate.
On test day
- You must wear a mask throughout the test. Please bring with you a mask to the test venue. You may be requested to remove your mask for photo-taking and identification verification
- You are advised to arrive at the test venue an additional 30 minutes or more earlier than the previously specified arrival time on your admission ticket. This is to make sure you have enough time to complete your temperature check, health information and travel history check and other pandemic prevention and control procedures before entering the test room
- Upon entering the campus where your test venue is located, please follow the relevant pandemic prevention and control requirements, including health information code and travel history code scanning, temperature screening and visitor registration, etc. Only candidates with green health code, green travel history code and temperature below 37.3 °C will be allowed to enter the test venue university campus
- You will go through temperature screening at the entrance of the test building before being allowed into the test area. You will also be asked to sign a hard copy of the Personal Health Declaration Form. Test takers with a temperature≥37.3 °C after two temperature checks will not be allowed to take the test. Test takers will also not be allowed to take the test for any other non-compliance with pandemic prevention and control requirements (please see Free Test Transfer or Full Refund section below)
- Please follow basic hygiene practices such as using hand-sanitiser provided on test day and regularly washing your hands
- Please maintain a one-metre social distancing from other test takers and test day staff wherever possible
- At the end of the test, please take any used stationery away with you.
Response to exceptional situations
If you appear to have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms, please cooperate and follow the pandemic prevention measures and procedures at the test venue. In case of any additional costs incurred, it is the responsibility of the test taker to meet them.
Personal Health Declaration
All test takers must sign a hard copy of the Personal Health Declaration Form at the entrance of the test area on test day to declare that they are eligible to attend the test session, as per local government and IELTS pandemic prevention policies. It is the test takers’ responsibilities to ensure the declared information is true, accurate and complete, and to acknowledge that he/she will undertake the legal responsibilities and liabilities for concealing the facts. The test taker is also responsible for any related negative effects that may arise as a consequence of his/her actions, which includes, but is not limited to, test score cancellation and a ban on sitting the test in the future.
Free test transfer or full refund:
If you cannot attend the test due to any of the following situations:
- you are under 14-day compulsory quarantine, 14-day medical surveillance or a self-quarantine order, as required by the Chinese Government
- you have a high temperature, persistent cough, difficulty breathing or other flu-like symptoms within the last 14 days prior to your first test date or on the test day
- you cannot enter the campus due to a temperature≥37.3 °C after two temperature checks, or being unable to show a green health code or a green travel history code
- you cannot enter the test area due to a temperature≥37.3 °C after two temperature checks, or being unable to show a green health code or a green travel history code
- you cannot complete the test due to a high temperature, persistent cough, difficulty breathing or other flu-like symptoms
Please contact the NEEA IELTS National Call Centre (Tel: 010-82345671, Email: firstname.lastname@example.org) to apply for a free test transfer or a full refund by providing a medical certificate. A medical certificate will not be required if your case has been logged by the test venue in the High Temperature Candidate Record.
Your health and safety are our top priorities. For more information on protecting yourself from Covid-19, please take advice from World Health Organization at: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-f....
NEEA IELTS National Call Centre